Help

Straight answers.

What Creator makes and what it won’t, what things cost, and what each error message means. Written from our own tests.

Seedance 2.5 on Increation
What Seedance 2.5 is, when to pick it over Veo 3.1 and Kling 3.0, what a second costs, its limits, and one morph shot from start to finish.
What Creator won't make, and what you get instead
Real people, other people's characters, and a short list of things that are never possible. For most of them, Creator plans an original version in the same reply.
What to expect: prices, drafts and refunds
How prices work, how to keep a draft cheap, how long a video can be, what's free, and what Creator does with your uploads.
When something goes wrong
What Creator's error messages mean, whether you were charged, and what to do next.

Plans and credits: the pricing FAQ. Billing, refunds and anything about your account: support@increation.ai.